EPP code: how to get it to transfer your domain

When you want to move a domain from one provider to another, just asking isn't enough: the registry requires proof that it's really you authorizing the move. That proof is the EPP code — also called authorization code, auth code, or authinfo. Without that code, the transfer doesn't start.

It's a good security measure: it stops anyone from stealing your domain by asking to move it without your permission. Getting it is simple, but there is one essential prior step worth knowing before you begin.

What the EPP code is

The EPP code is a unique key tied to your domain, a kind of one-time password to transfer it. It looks like a string of letters, numbers, and symbols, for example aB3!xY9@kLm2. When you start the transfer at the new provider, it will ask for that code; by entering it, you confirm that you authorize the move.

Before requesting it: the domain must be unlocked

This is the step almost everyone overlooks. By default, domains have the registrar lock (transfer lock) enabled. That lock is an anti-theft protection: while it's on, no transfer can complete, even if you have the correct EPP code.

So, to transfer your domain to another provider you have to unlock it first. It's as easy to turn back on when you're done.

The lock toggle is on the same domain management screen, usually labeled Registrar Lock. Turn it off before (or right after) copying the EPP code.

Step by step to get your EPP code

1. Log in to your client area

   Sign in to the Capa7 client area with your email and password.

2. Go to Domains → My Domains

   Expand the Domains menu, go to My Domains, and click the domain you're going to transfer to manage it.

3. Unlock the domain

   Find the Registrar Lock option in the left sidebar and turn it off. Without this step, the transfer can't complete even if you have the correct code.

4. Open Get EPP Code

   In the same domain sidebar find Get EPP Code (or Request Authorization Code / Transfer / EPP Code) and open it.

5. Copy the code

   The system shows the EPP code on screen (or emails it to the domain holder, depending on the TLD). Copy it exactly, with its uppercase, lowercase, and symbols — it's sensitive to every character.

6. Hand it to the new provider

   In the panel of the provider you're moving to, start the domain transfer and paste the EPP code there when prompted. From there, the registry runs the process.

What happens after you hand over the code

• The new provider requests approval

  A confirmation email is usually sent to the domain holder. It has to be approved for the transfer to continue.

• The registry takes its time

  On many TLDs (like .com) the transfer takes up to 5–7 days by the registry's own rules. It's not your provider being slow: it's the standard procedure.

• Don't let the domain expire mid-way

  Avoid starting a transfer if the domain is about to expire. Renew first if needed, so it doesn't lapse during the process.

• You don't lose paid time

  On most TLDs, transferring adds a year of registration and keeps the time you had left. You don't "give away" the remaining validity.

Frequently asked questions

Does getting the EPP code transfer the domain automatically?
No. The code only authorizes the transfer; you start the move at the destination provider by pasting that code. As long as you don't use it there, your domain stays where it is.

I have the code but the transfer isn't moving.
Almost always it's because the domain is still locked. Check that you turned off the Registrar Lock. Also make sure the holder's email is up to date, because that's where the confirmation arrives.

Does the EPP code expire?
It can be regenerated, and some registries refresh it periodically. If several days have passed since you requested it and the transfer hasn't started, request a new one from the same screen.

Can I cancel a transfer that's already started?
Generally yes, as long as it hasn't completed, by rejecting the confirmation email or from the panel. If in doubt, contact us before starting it.

And if I want to bring a domain TO Capa7?
It's the same process in reverse: request the EPP at your current provider, unlock it, and then start the transfer to Capa7 by pasting the code. We'll walk you through it if you need.

Capa7 Team

17 years managing hosting, VPS, and dedicated servers on our own infrastructure in Boca Raton, Florida. We write the way we'd like things explained to us: clear and no fluff.